Shipping policy
Shipping Availability
Elinele proudly ships worldwide, so you can enjoy our products no matter where you are.
Processing Time
All orders are processed and shipped within 1–2 business days. Please note that orders are processed Monday through Friday only.
Estimated Delivery Times
We work hard to ensure your order arrives as quickly and smoothly as possible.
- Worldwide Delivery: Estimated delivery time is 2–7 business days, depending on your location.
- Express Priority Shipping: Delivery may arrive even sooner depending on carrier availability and destination.
Please note that occasional carrier delays or high order volumes may slightly impact delivery times.
Tracked Shipping
Every order includes full tracking information for complete peace of mind. Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear in the carrier’s system.
Email Updates
You’ll receive important shipping and delivery updates every step of the way, including order confirmation, shipment confirmation, and tracking notifications.
Delayed Deliveries
If your order is delayed beyond the estimated delivery window, please contact our support team and we’ll gladly assist you with a solution.
Out of Stock Items
If an item becomes unavailable after your order is placed, we will contact you promptly with an updated delivery estimate or alternative options.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us within 5 days of delivery so we can assist you with a claim.
To help us resolve the issue quickly, we may request photo or video proof of the problem.
Please note: coverage for lost or damaged shipments applies to insured shipping orders only.